POLICY for Baby Shower Favors, Baptism Christening Favors, Bridal Weddings Favors, Bomboniere Bombonieres Boubounieres, Creations by Portara, Reception Ideas, Christening Baptism Centerpieces, Baptismal Sets Discounted Packages , Baptism Christening Boxes and Chests.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Portara Gallery reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. If your order is not been accepted, you will receive an email stating the cancellation of your order. Otherwise we take great pride in beginning our processing of your order as soon as it is received, so we are unable to accept cancellations, once you have placed your order with us. Time is of the essence. We deal with time-sensitive Special Occasions and Events and we make every effort to meet your due dates.
All orders placed from the above sections of this web site are Customized orders and CANNOT be Returnable or Refundable except an error of Portara Gallery.
1. Orders including goods and items that DO NEED PREPARATION such as all the items and products ordered under the Categories of Baby Shower Favors, Baptism Christening Favors, Bridal Weddings Favors, Bomboniere Bombonieres Boubounieres, Creations by Portara, Reception Ideas, Christening Baptism Centerpieces and Baptismal Sets Discounted Packages will be processed immediately after received because we deal with time sensitive Special Occasions and Events and we make every effort to meet your due dates. If you decide that you want to cancel your order after you placed it, we do NOT grant or accept any cancellations.Your order will be processed and shipped within the time frame needed in order to meet the DUE DATE you have posted/required when you placed your order. If we ship your order and then you do not accept the package and it is been returned back to us and you are asking for a refund; YOUR REQUEST WOULD NOT BE GRANTED IN ANY WAY. This policy is in effect since we deal with time-sensitive Special Occasions and Events that have due dates and we are working very hard to meet the due dates and expectations of our customers all over the world. Your special event is special to us also. Thus we cannot accept any cancellations after we receive your order for all the items from the above sections specified. All the shipping charges associated with the delivery of goods are your own (the customer's) responsibility.
Also many items under the Baby Shower Favors section, Baptism Christening Favors section, Bridal Weddings Favors section, Bomboniere Bombonieres Boubounieres section, Creations by Portara section, Reception Ideas section, Christening Baptism Centerpieces section and Baptismal Sets Discounted Packages section are or contain/include items that are imported from Greece and other parts of Europe and they need time to arrive, time to be prepared ore decorated and delivered and they are paid in Euros which there is a great difference between the dollar and the euro. Therefore we cannot grant any cancellations for the items and orders from these sections. We try our best to satisfy your Special Occasion needs but please try to understand our side too.
2. Personalized items are NOT returnable / refundable unless an error of Portara, Inc.
Customized orders to your specifications are NOT returnable / refundable either.
If we make an error and there is enough time for us to rectify the mistake; then Portara will correct the mistake and No refunds will be given to anyone. If there is not enough time to rectify the mistake, then Portara will refund your money back.
3. Portara Gallery does not tolerate any returns or claims based solely as a result of the customer's oversights, erroneous shipping addresses, cancellation of events due to weather, not receiving your order on time due to the delays caused by the shipping companies such as UPS, personal or any other miscellaneous reasons that are beyond its control. Full refund will be given only if Portara fails to ship your order as promised or sent you the wrong items. Please be fair and sensible. If for example we ship your order and send you the tracking number and expected delivery day and then UPS delays the delivery of your order beyond the expected delivery day; this is not our responsibility and we accept no returns on any orders due to this delay. You must and have to communicate with the shipping company to rectify the mistake. This is beyond Portara's control. Therefore we recommend that you check your email regularly.
Once your order is shipped, we email the tracking number to every customer. It is your responsibility (the customer's responsibility) to track your package and contact the shipping company to verify delivery on time. Do not wait the last minute of your event to contact us or contact the shipping company. We are responsible to ship out your order on time and meet your DUE DATE. But we are NOT responsible for the time being in shipping or for any delays due to the above reasons stated.
4. All orders are very well inspected before leaving our store; they are shipped insured for their full value and inspected by the UPS STORE also (all fragile items are packed by the UPS STORE itself and inspected carefully). We have made special arrangements with the UPS Store for the shipping of the fragile items and we follow their regulations and rules in order to avoid any damages. Fragile items are packed and follow all rules of UPS packaging procedures by the experienced and responsible UPS Store staff. We deal directly with the UPS Store and not in general with the UPS itself in order to make sure that your items are properly packed and arrive in a good condition. This means that we inspect your order before it goes out of our store and after that the UPS STORE inspects also every order to be intact and free of any damages and then it is packed by them and shipped fully insured.
5. Actual shipping charges will be applied on every order from the above sections of this web-site. This fee will be added to your total after we receive your order. You will be notified by e-mail for the shipping charges.
6. If you receive your order damaged, you must notify us immediately within 24 hours. If you receive the package at the time of the delivery and looks damaged/smashed, we recommend you open the package in front of the UPS and if there is damage inside, then you immediately give it back to the UPS delivery guy. If you receive the package and it is not damaged/smashed but the products inside are damaged, then you must notify us immediately via email or phone at 718-961-2299 within 24 hours of acceptance of package and we will assist you accordingly. NO damages will be handled or processed if you pass the 24 hour time frame from the time your package is received and signed at your location. Every order is shipped via UPS and Insured for their full value. If you received your order damaged, then you must keep the entire original packaging material that you received until UPS comes to pick up the package for inspection. All orders are packaged very well and inspected by the UPS itself before they are shipped. We do not jeopardize our business for any reason and we try to satisfy every customer.
7. All notes of Portara's policy are reported to the UPS and also to the issuing bank of your credit card exactly as they are stated on this page of the web site and under every page and product of the section your order was placed.
Your use of this Web site (www.portara.com), your placement of an order or your submission of any purchase order to Portara.com indicates acceptance of the above Terms and Conditions. It constitutes your agreement to follow these rules and to be bound by them. These terms and conditions are subject to change without prior notice at any time. If you do not agree with any of these Terms and Conditions, do not use the Portara.com Web site.